Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
Hi @mtepper27,
Starting last Thursday, August 24, 2023, customers who purchase a Dropbox Advanced plan with a minimum of three active licenses will receive 15TB of storage space shared by the team. Each additional actively used license will receive 5TB of storage, up to 1,000TB total for the account. You can view pricing on the Plans page. To save you a click, each additional license costs $24/month billed annually, or $30/month billed yearly.
If you need more space for your team after purchasing licenses, you can add additional space at $10/TB/month billed monthly, or $8/TB/month billed annually.
@DBXCommunity, any chance you could address this inquiry? I think this pretty much sums up what I and those I consult with need to know. I've tried the chat and support lines, but not luck getting a solid reply.
At the risk of sounding like a broken record here. I think the major hang-up is what will happen to people's data after the 1 year or 5 years. What will be the worst-case scenario if a team/company does not want to pay more for the storage they already have?
Let me put two examples out there, which seem to have been mentioned here on this thread:
In either of the above cases, what happens if a team/company does not want to pay more than the amount they initially signed up for? If both of the companies above do not want to pay more, will they lose access to their data? Will, they retain access to the data allotment they have, but no longer be eligible for storage increases? I understand that the answer being quoted is "we will work with you", but we need to know sooner, rather than later, what that means, especially the worst-case scenarios of maximum cost and refusal to pay more.
These are the kinds of answers business managers and consultants need to give answers to our higher-ups which are not happy with a hands-off, wait-and-see approach that Dropbox is having at the moment. Again, we all understand that you can only give the information you have, but I think we can assume this has been coming down the pipeline for at least two months, so there is no reason not to have a better answer at this time. For those of us that are using the storage legitimately, not for crypto or chia mining (whatever this is?), this is a huge shock. I can tell you that a company I am working with just spent a fair bit of money on egress traffic to have a lot of data uploaded to Dropbox only to now see this change and have their promised data storage solution upended.
Hi @Niitr0
If you need to purchase additional storage as needed, you will be able to do so, but the storage expansion will not automatically expire after a month. You will be charged $10/TB/month, with those charges repeating monthly (or $8/TB/month if purchased annually, with charges repeating annually). You will be able to manage the storage expansion that you purchase.
@Niitr0 data expansion packs are a reoccurring charge. If you bought 5TB of space for 50€ then you will be paying that each month you have the extra space at your disposal. So, if your bill now is 77€ and you ask for 5TB, assuming this is not the 5TB they Dropbox is allowing each account as a onetime offer, then your new bill would be 127€/month. (77€ + 5x10€) per month.
I actually have a nice little what-if post back a couple of pages that poses a couple scenarios, like this, but it has been ignored for some reason.
Hi there!
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