No additional space on Business Advanced

[ggtello]

Dear community,

I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.

We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.

I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?

[OfficeInCT]

Ran into it yesterday at our office as well. So far no solutions from Dropbox than the other ones mentioned here. Supposedly, we can get an additional 1TB a month, so September 8th we'll theoretically get another 1TB, but that is not a solution and is not what we have all paid for. 

[Gospeljohn001]

This really is something that's made for a class action lawsuit. Too bad it won't really benefit all of us in the short term. Maybe a small coupon is in our futures.

[ipercarlitos]

Hello

i have a businens advance account
I've been talking to support since yesterday, and they keep telling me that they can't give me more space until the end of the month, because they had an increase in requests because of I don't know what with Google drive
I realized that there is a problem, no communication was made, I found out myself because the account froze

I got a reply from Violet from Advance service, telling me that I can also withdraw the account and get a refund

That doesn't seem like the right way to handle my situation to me.

The ticket and the number: 22520559

can someone please help me?

I don't need an apology, I need help

thank you

[Niitr0]

Hello , same problem on my side , this morning I asked for the addition of 15to but all is blocked at 1to , according the words of the assistance , dropbox is working on a possible improvement (i hope to benefit the customer ) clearly 12 to / year it is not possible 

[Gospeljohn001]

We're all in the same boat. And you (and ALL of us) ARE DEFINITELY owed an apology. Not the idiocy of their support team with fake western names.

Dropbox has violated our trust. I don't believe they will bring back "as much as you need" ever again.

If there's a competitive service that has the same feature set, I'll jump ship.

[sphensilhagen]

we got the same response. offer to cancel and get refunded for the whole year which is big bucks. i mean, if that shows anything about their own confidence in the product we better watch out!

[Gospeljohn001]

Refund but they'll cancel the account. They promise you can still access the data....

But they already broke their promise once to a paying customer.... How good is their "word" to a cancelled account?

[OfficeInCT]

I wouldn't trust that promise for a nanosecond. If anyone has local storage space to back up their Dropbox account, I would. Someone on Twitter last night claimed all their info had been lost and Dropbox won't respond to him. 

[sphensilhagen]

we sync all our dropbox data locally - so i would encourage everyone who cares about their data to do the same.

[Niitr0]

I'm not sure there will be a backtrack from them unfortunately, but at least remove this 1to limit because it's absurd