No additional space on Business Advanced

[ggtello]

Dear community,

I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.

We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.

I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?

[Duncan Macintyre]

Yes, Nitr0, they're losing trust (=money) every minute they allow this thing to fester unaddressed.

I learned today that phone support is no longer empowered to allocate additional storage (they did it for me in the past). 
Since neither chat or phone agents can actually do anything for customers, Dropbox Business Advanced support is currently limited to email, and there's no guarantee that email will be answered in a timely manner. This lack of support is also not what we're paying for.

[Niitr0]

yes, it will have to work out very quickly...

[Niitr0]

By chat, the person I had seemed very reassuring to me, I hope it will be good for us

[ozyw]

What is your rclone config, I'm only getting 21.794 MiB/s with box upload, I was getting over 100 with dropbox

[Niitr0]

Hello, it varies little with your location, doesn't it?

[Niitr0]

I just got an answer from the chat, they won't be able to increase the TB quota until September 10!!

[Niitr0]

It remains to be seen whether from September 10 the limit is lifted or not...

[cespa92]

@Niitr0 Great News!! 

[cespa92]

@Niitr0 In other words, I misunderstood, they will not be able to increase even the 1TB monthly until September 10; and it is not yet known what will happen after that day?

[Niitr0]

No increase until September 10, from the 10th they will be able to increase the storage of the dropbox, but it is not very clear is that they will be able to increase the storage to 1 to or unlimited, I asked for more precision, they offered me 1 month of subscription for the inconvenience caused