Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
Three reason why Dropbox is not a replacement for Google Drive:
This is a stark warning for people with Google Drive datasets to steer clear of Dropbox and there service level. This is not the answer you are looking for and will disappoint. I unfortunately committed to a year of service. If you are going to start a subscription, maybe stick to monthly until your migration is complete to at least hold the Dropbox team financially accountable.
Related support tickets;
#22431044 - Requesting storage, have as much as you like
#22443939 - Requesting storage, here's 10TB, come back for more anytime
#22450160 - You've had 10TB, come back in a week
TLDR; As much as you need data is a lie. I need more data and Dropbox refuse to allocated it. See this forum and Reddit for other instances of this happening They also do not accept complaints as an enterprise service.
I sugguest that everyone reports false advertising through national federal agency. If you don't know how, please check here: https://www.wikihow.com/Report-False-Advertising
To extend on what @dzeto has said. The company is misleading consumers about the amount of storage that they are actually able to get. it is considered false advertising. The company is advertising that you can have "as much storage as you need" without any limitations. However, when you do request more storage, you are told that there is a 10TB limit per week. This means that you are not actually able to have "as much storage as you need".
The Federal Trade Commission (FTC) defines false advertising as "any false or misleading statement made about a product or service in an advertisement." The FTC has ruled that "as much storage as you need" is a misleading statement if there is a 10TB cap per week. Due to this, you can file a complaint with the FTC.
That is true, I just received 9TB...
I feel like it's a classic bait and switch scam.
Customers are tempted in by an unlimited offering. The free trial isn't unlimited, so there's no way of knowing that this undeclared limitation is in place; then, when you pay for a year up-front, you see no issue until you've already transferred 30TB or so, at which point it's too late: you're unable to ask for a refund, as you have 30TB of data on the Dropbox server that you risk losing if they switch it off.
There is absolutely no way I would have chosen Dropbox had I been aware of this issue; and in all my initial dealings with support, I was never made aware. In fact, it was only after they told me it couldn't be expanded further that I discovered this community thread.
I had hoped that this was perhaps a short-term problem due to volumes, and would correct itself within a few weeks, but the latest development (9TB/week vs. 10TB/week) suggests things are getting worse.
Hello everyone,
I'm testing the Business Advanced plan, It looks good, I kept getting more space with 2TB each time when the storage almost reached out.
But I'm now stuck at 30TB and I did not got more space, why? its says that I have unlimited space but that is not true.
Im reading alot of topic about the storage problem, I need to know before I really gonna join the DBox.
Thank you in advance!!
Hi there!
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