cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We are making some updates so the Community might be down for a few hours on Monday the 11th of November. Apologies for the inconvenience and thank you for your patience. You can find out more here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My hard drive is full even though I've set my folder to be online-only

My hard drive is full even though I've set my folder to be online-only

Probes
Helpful | Level 6
Go to solution

Agreed to the new Mac Folders and the sync tells me my hard drive is full and I have all of my folders set for Make online only. Everything shows clouds but when I check my hard drive utility it says all space is taken and normally half my drive is clear. I cleared cache but no help. This is the second time a full sync like this has happened in 2 days.

16 Replies 16

Probes
Helpful | Level 6

Says the sync is now up to date. No green checked icons. 

Screenshot 2024-11-01 at 6.45.26 PM.png

Probes
Helpful | Level 6

I have been opening a few files and deleting files but I noticed my Activity monitor is not working. Just blank? Getting a little nervous about the new folders.

Screenshot 2024-11-01 at 7.29.52 PM.png

Walter
Dropbox Staff

Are the files you were working on located in your Dropbox folder @Probes

 

If yes, could you try rebooting your computer and/or quitting and relaunching the app?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Probes
Helpful | Level 6
Go to solution

Per recommendaation I deleted my Dropbox app, cleared trash and restarted. Then downloaded new app and finished sync. Attached is an image of my folders. When it first synced the old app it had green check marks which no longer appear. Is this how it should look? Thanks

Screenshot 2024-11-07 at 6.39.20 PM.png

Hannah
Dropbox Staff
Go to solution

Hi again, @Probes!

 

Everything seems to be okay, I see there are cloud icons next to your files; do you see that your hard drive space is freed up?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Probes
Helpful | Level 6
Go to solution
It appears to be ok. Thanks

Hannah
Dropbox Staff
Go to solution

Happy to hear that, @Probes!

 

If you need anything else, please let us know.

 

Have a great day!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    Probes Helpful | Level 6
  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?