My extra storage from referrals is gone

[nickwall]

Can you help me with this account which has lost it's referrals?

[Mark]

What is www.dropbox.com/events showing?

Referral space is only removed if there is reason to do so - i.e. abuse etc. 

[nickwall]

Hello. The events just shows files that Ive deleted to see if it resolved it, before I realised what the issue was. I haven't abused anything, I hope.

[Mark]

Does www.dropbox.com/account/plan show a reduction in quota?

Or, is it being used elsewhere such as www.dropbox.com/backups ?

[nickwall]

Backups are 0KB

[Rich]

@nickwall 

What indicator do you have that space has been removed? According to your screenshots, you've earned 12.38GB of space (presumably 12GB from referrals) and your account is showing 14.38GB of quota (2GB for the Basic account + 12.38GB bonus space).

[nickwall · Accepted solution]

Hi this is strange. Up until 10 minutes ago it said I needed to buy storage and it was 270% or similar. I removed files down to below 2GB and now it says Im now down below the allowance again! Whether it took moving them to clear an eroor, I have no idea

[nickwall]

Sorted. Thanks