Re: My extra storage from referrals is gone

nickwall

Can you help me with this account which has lost it's referrals?

nickwall

Hi this is strange. Up until 10 minutes ago it said I needed to buy storage and it was 270% or similar. I removed files down to below 2GB and now it says Im now down below the allowance again! Whether it took moving them to clear an eroor, I have no idea

View solution in original post

Mark

What is www.dropbox.com/events showing?

Referral space is only removed if there is reason to do so - i.e. abuse etc.

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

nickwall

Hello. The events just shows files that Ive deleted to see if it resolved it, before I realised what the issue was. I haven't abused anything, I hope.

Mark

Does www.dropbox.com/account/plan show a reduction in quota?

Or, is it being used elsewhere such as www.dropbox.com/backups ?

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

nickwall

Backups are 0KB

Rich

@nickwall

What indicator do you have that space has been removed? According to your screenshots, you've earned 12.38GB of space (presumably 12GB from referrals) and your account is showing 14.38GB of quota (2GB for the Basic account + 12.38GB bonus space).

nickwall

Hi this is strange. Up until 10 minutes ago it said I needed to buy storage and it was 270% or similar. I removed files down to below 2GB and now it says Im now down below the allowance again! Whether it took moving them to clear an eroor, I have no idea

nickwall

Sorted. Thanks