Storage Space
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Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned out all deleted items, but it makes no difference. I have been unable to contact any sort of support through the website, so am hoping someone might know how to fix this. Thanks.
Hi @bewe, have you tried checking the main Dropbox page and calculating the size of the folders on your account, in case there are some large files there?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Yes, I did. There are only two folders left in my account, the file size is 4 MB.
Could you attach a screenshot showing this file size information from the Dropbox site?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Go to
https://www.dropbox.com/backups/PC
On the top left corner you will see a very heavy folder called "DROPBOX BACKUP" that accumulates everything and is totally useless. Just delete it and you're done!
Problem solved. Thanks to all!
I have dropbox on my desktop using windows. I had a total of 8.25 GB available for me to use, and only 1.3 GB being used in my desktop dropbox. However dropbox says I'm using 16GB in one spot on the dropbox website, and that I'm using 23 GB in another spot on the dropbox website. But I'm not, I'm only using 1.3 GB. However dropbox won't let me add anything to dropbox since it says I'm out of space. I've gone on to the dropbox website and deleted everything I could find, and I made sure that I was no longer part of any shared folders, but dropbox is still saying that I have no space left. Does anyone know what's going on? If I've deleted everything, why does dropbox say I'm using space? How do I clear everything out so that the 1.3 GB that I want, are the only things left in dropbox?
Have you accidentally set up www.dropbox.com/backups ?
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Hey @Priya3, thanks for your post.
Is it possible that you have any shared folders or backups that are taking up your space?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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