I'm using a Mac and have about 100Gb of DropBox folders, many are local on my HD as well (I have DropBox Plus 2Tb plan).
I went through and changed all files to online only (grey icon) and now my D...
Hey alanS, sorry to jump in here, but I just wanted to mention that this space might be taken up by the cache folder that Dropbox creates on your computer.
If the desktop app has finished syncing and it's 'up to date' in your menu bar, you could try deleting it to free up some hard drive space.
Just wanted to update here on this issue. After speaking with Apple Support over the phone and in person at the genius bar there was no resolve and they recommended wiping my hard drive completely and starting from scratch. This was an effort I did not want to do as it would be a pain to download all the applications I had, etc. So I took a deep dive into the systems library folder and went through every folder that mentioned dropbox. I finally found a folder that contained roughly 90GB of files! I found this under Library>Group Containers>G7HH3F8CAK.com.getdropbox.dropbox.sync>root-mount>file_clones
Deleted the files and have gained back most of my system data space! Computer is finally breathing easy again!
No adverse effects at all. Deleting those files was the solution that worked for me. All my Dropbox files were still stored in the cloud and I did not lose any data. Hope that helps!
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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Talk to the Dropbox Community and get advice from members.","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/"},"Rank:rank:45":{"__typename":"Rank","id":"rank:45","position":28,"name":"Explorer | Level 4","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:349761":{"__typename":"User","id":"user:349761","uid":349761,"login":"alanS","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg"},"rank":{"__ref":"Rank:rank:45"},"email":"","messagesCount":6,"biography":null,"topicsCount":2,"kudosReceivedCount":1,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-01-20T21:24:29.948-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:616445":{"__typename":"ForumTopicMessage","uid":616445,"subject":"Mac seems to think HD is full of DropBox files?","id":"message:616445","revisionNum":3,"repliesCount":24,"author":{"__ref":"User:user:349761"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001015"},"conversation":{"__ref":"Conversation:conversation:616445"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:616445"},"body@stripHtml({\"truncateLength\":200})":" I'm using a Mac and have about 100Gb of DropBox folders, many are local on my HD as well (I have DropBox Plus 2Tb plan). \n I went through and changed all files to online only (grey icon) and now my D...","body@stringLength":"753","rawBody":"
I'm using a Mac and have about 100Gb of DropBox folders, many are local on my HD as well (I have DropBox Plus 2Tb plan).
\n
I went through and changed all files to online only (grey icon) and now my DropBox folder says I have maybe 1GB...but in the finder when I look at overall space on the computer it's still showing HD is almost full!
\n
I have \"Online only files on Mac\" set to ON.
\n
I don't understand how DropBox deletes files because I had so much data locally stored and when I changed to online only I never saw anything show up in the Trash on my Mac...so I don't know how the files are deleted from my computer?
\n
How can I fix this so my computer doesn't think the HD is almost full?
Thanks,
\n
Alan.
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I have a similar file - I just wanted to check that there were no adverse effects from deleting that file?
","body@stringLength":"332","rawBody":"
Hi -
I have a similar file - I just wanted to check that there were no adverse effects from deleting that file?
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Hey alanS, sorry to jump in here, but I just wanted to mention that this space might be taken up by the cache folder that Dropbox creates on your computer.
\n
\n
If the desktop app has finished syncing and it's 'up to date' in your menu bar, you could try deleting it to free up some hard drive space.
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\n
Let me know if this helps, Alan.
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Hey rproco, sorry to jump in here, but have you checked if your hard drive space is taken up by your cache folder perhaps?
","body@stringLength":"532","rawBody":"
Hey , sorry to jump in here, but have you checked if your hard drive space is taken up by your cache folder perhaps?
","author":{"__ref":"User:user:364291"},"isEscalated":null,"postTime":"2023-08-01T06:54:39.273-07:00"},"ForumReplyMessage:message:703124":{"__typename":"ForumReplyMessage","id":"message:703124","revisionNum":1,"uid":703124,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"conversation":{"__ref":"Conversation:conversation:616445"},"subject":"Re: Mac seems to think HD is full of DropBox files?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:703124"},"body":"
I have followed the instructions to delete dropbox cache (SHIFT, COMMAND, (.)PERIOD) which brought up a .ini file I believe. I deleted that with no success of clearing space. My overall cache folder in Library is only 7gb, nowhere near the 130+gb my system data is taking up.
","body@stringLength":"497","rawBody":"
Hi ,
I have followed the instructions to delete dropbox cache (SHIFT, COMMAND, (.)PERIOD) which brought up a .ini file I believe. I deleted that with no success of clearing space. My overall cache folder in Library is only 7gb, nowhere near the 130+gb my system data is taking up.
","author":{"__ref":"User:user:1731257"},"isEscalated":null,"postTime":"2023-08-01T07:17:44.645-07:00","parent":{"__ref":"ForumReplyMessage:message:703118"}},"ForumReplyMessage:message:703209":{"__typename":"ForumReplyMessage","id":"message:703209","revisionNum":1,"uid":703209,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"conversation":{"__ref":"Conversation:conversation:616445"},"subject":"Re: Mac seems to think HD is full of DropBox files?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:703209"},"body":"
Thanks for clarifying that for me rproco - much appreciated.
\n
\n
Could you also send us a couple of screenshots of where you're spotting the discrepancy and confirm that your files are online only at the moment?
","body@stringLength":"541","rawBody":"
Thanks for clarifying that for me - much appreciated.
\n
\n
Could you also send us a couple of screenshots of where you're spotting the discrepancy and confirm that your files are online only at the moment?
","author":{"__ref":"User:user:364291"},"isEscalated":null,"postTime":"2023-08-01T09:59:13.527-07:00","parent":{"__ref":"ForumReplyMessage:message:703124"}},"ForumReplyMessage:message:717304":{"__typename":"ForumReplyMessage","id":"message:717304","revisionNum":1,"uid":717304,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"conversation":{"__ref":"Conversation:conversation:616445"},"subject":"Re: Mac seems to think HD is full of DropBox files?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:717304"},"body":"
Hello,
Just wanted to update here on this issue. After speaking with Apple Support over the phone and in person at the genius bar there was no resolve and they recommended wiping my hard drive completely and starting from scratch. This was an effort I did not want to do as it would be a pain to download all the applications I had, etc. So I took a deep dive into the systems library folder and went through every folder that mentioned dropbox. I finally found a folder that contained roughly 90GB of files! I found this under Library>Group Containers>G7HH3F8CAK.com.getdropbox.dropbox.sync>root-mount>file_clones
Deleted the files and have gained back most of my system data space! Computer is finally breathing easy again!
","body@stringLength":"782","rawBody":"
Hello,
Just wanted to update here on this issue. After speaking with Apple Support over the phone and in person at the genius bar there was no resolve and they recommended wiping my hard drive completely and starting from scratch. This was an effort I did not want to do as it would be a pain to download all the applications I had, etc. So I took a deep dive into the systems library folder and went through every folder that mentioned dropbox. I finally found a folder that contained roughly 90GB of files! I found this under Library>Group Containers>G7HH3F8CAK.com.getdropbox.dropbox.sync>root-mount>file_clones
Deleted the files and have gained back most of my system data space! Computer is finally breathing easy again!
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Mac seems to think HD is full of DropBox files?","moderationData":{"__ref":"ModerationData:moderation_data:782991"},"body":"
No adverse effects at all. Deleting those files was the solution that worked for me. All my Dropbox files were still stored in the cloud and I did not lose any data. Hope that helps!
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