Incorrect storage space emails. I'm only using some MB not 1GB.

[Brianm7]

I keep getting email messages saying I've used 1GB of my 2GB storage.  This is wrong for two reasons.  First, I've only 96MB and 2nd, I have 7GBs of space available.  How do I fix these messages

[Здравко]

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@Brianm7 wrote:

...  How do I fix these messages

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Hi @Brianm7,

Take a look on your "wrong" email you have received and on you account general settings simultaneously. Does your address in the email match exactly that in your account setting (including dots or other punctuation)? 😉

Hope this gives direction.

[Brianm7]

Yes, it matches.  That was the first thing I checked.

[Здравко]

I doubt you were careful enough. Keep in mind that emails like "my.email@example.com", "mye.mail@example.com", "my.e.mail@example.com", etc. (sometimes even like "myemail@myexample.com") may be received by same mailbox (e.g. yours), but in Dropbox they mean different accounts! Take a look once again more carefully everywhere you may have put versions of your email address that differ (all such versions are valid emails though and you will receive all of them on the same place). 🙂 Don't hurry!

Good luck.

[Brianm7]

LOL, this is just not helpful.  I only have one dropbox account and checked the email several times.  It's legit and I received two of them.  So.... Is there anyone else that can actually offer a solution here?

[Rich]

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@Brianm7 wrote:

I keep getting email messages saying I've used 1GB of my 2GB storage.  This is wrong for two reasons.  First, I've only 96MB and 2nd, I have 7GBs of space available.

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Have you checked your Backups page? If so and there's nothing there, take a screenshot of your usage from your Plan page and post it here. It should look like this:

[Brianm7]

I don't have any backups and this is my space usage:

[Rich]

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@Brianm7 wrote:

I don't have any backups and this is my space usage:

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And you're certain that the messages are arriving to the same email address that's used for the account that you're signed in to? It matches the email address that you see on this page?

Have you disabled the notification for when you're running out of space?

[Brianm7]

For the third time, 100%

[Megan]

Hey @Brianm7, would you mind sending us a screenshot of the email you received, in order for us to have a visual? 

Just make sure to hide your personal info, and email address from the screenshot.