Incorrect out of space error message about available space when I try to add content to my account.

[MikeMcGVO]

I've recently started getting a "You're out of storage.  To copy this content you need more storage space." message when I try to save files from a browser (either Chrome or FF) directly to my Dropbox.  I've got the free 2gig account and all indicators (both through Windows explorer and my account on Dropbox) - show that I'm only taking up 378.7 meg of storage.  I just double-checked my backups and I have none (neither visible nor hidden/deleted).

I can still save the file 467k .pdf locally and then upload it to my Db through explorer without issue, so I can confirm that I truly do have enough room.

Any thoughts?

[ary_11111]

The folder has 3 documents taking up 1.6 mb and I have 3 GB available. I also tried making a new account with 2 GB available but each time it says I need to expand my storage.

[Rich]

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@ary_11111 wrote:

The folder has 3 documents taking up 1.6 mb and I have 3 GB available. I also tried making a new account with 2 GB available but each time it says I need to expand my storage.

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If it's telling you that joining the folder would exceed your storage, then the folder has more than 1.6MB of data in it. Check with the owner of the older. If you only need to download the files, ask them to send you a Shared Link instead. You can just download the files without adding them to your account.

[Hannah]

Hey @ary_11111, thanks for reaching out to us.

Can you send us a screenshot showing the size of the folder you're trying to add, one of the error you're getting and one from your plan tab, showing you have enough space?