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Re: storage basic plan sync issue

I had 26GB of data in total, but I only see 2GB now

DownW
New member | Level 2

As a long time basic user, I currently have 26,2 GB of storage space. However, Dropbox suddenly treats my account as if I only had 2 GB storage space.  


None of the paid plans are suitable for me bc I barely use Dropbox. The 26 GBs were perfect for importing vids & pics from my phone. 

 

 

 

Can someone help me out?

3 Replies 3

Mark
Super User II

What is www.dropbox.com/events showing in regards space?

 

What about www.dropbox.com/account in terms of quota?


 


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DownW
New member | Level 2

Hi Mark, thanks for your reply 

Event 

DownW_1-1717068097466.png

 

 

image.png

DownW_0-1717067997848.png

 

Rich
Super User II

@DownW wrote:

I currently have 26,2 GB of storage space. However, Dropbox suddenly treats my account as if I only had 2 GB storage space.


I'm not seeing an issue here. Your screenshots are showing that you have the Basic plan, which includes 2GB of space, and you've earned another 24GB. It's showing that you have 26 GB of space.

 

What, exactly, is the issue that you're having?

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