cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know what we learned at IBC? Check out our learnings on media, remote working and more right here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: memory

I deleted personal and shared files but my account still reports to be full

teo1678
Explorer | Level 4
Go to solution

I have deleted all personal and shared files, my account is empty but it is not recognized as such how do I reset the memory?

1 Accepted Solution

Accepted Solutions

Rich
Super User II
Go to solution

@teo1678 wrote:

I have deleted all personal and shared files, my account is empty but it is not recognized as such how do I reset the memory?


Check your Backups page to see if you have any backups taking up space. If you don't, then wait a few hours for Dropbox to recalculate your space.

View solution in original post

2 Replies 2

Rich
Super User II
Go to solution

@teo1678 wrote:

I have deleted all personal and shared files, my account is empty but it is not recognized as such how do I reset the memory?


Check your Backups page to see if you have any backups taking up space. If you don't, then wait a few hours for Dropbox to recalculate your space.

teo1678
Explorer | Level 4
Go to solution

problem solved, thanks

Need more support?