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Forum Discussion

Deb85's avatar
Deb85
New member | Level 2
2 years ago

How to clear my space, and receive my new files?

Okay...I have been clearing (re-clearing and re-clearing) since roughly 8 this morning with it going on 3:16 in the afternoon. My Dropbox says the three downloads, one zip file and two other files ar...
Desktop
Storage space
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Deb85, let's jump right into this! 

 

So, there are two requests here: to clear your Dropbox space, and to also receive your new files. 

 

Let's start with the deletion you mentioned: can you clarify which one of our platforms do you use, in order to do so? Desktop app, mobile app or website? 

 

You also mentioned something about PayPal in order to receive your account. Did you mean you went ahead and upgraded your account or something different? 

 

Lastly, as for the files you need to receive, can you let me know if they are shared folders, shared links or how exactly they were sent to you? 

 

Let me know more, and we'll take it from there! 

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