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EJL1's avatar
EJL1
Explorer | Level 3
7 months ago

How do I unselect the "Join the folder" option & delete 5 videos from my storage?

We use Dropbox only because that's how the company that digitizes our old 3/4" videos provides the link.  The first 3 times I used dropbox to download the videos to microsoft files it was quite simple:  I just tapped download either in the upper left corner or download to the right of the video line.  Depending on the size of the file, the download was either almost instantaneous or could take up to 1/2 hour.  Now I find that the "Join Folder" tab is seemingly permanently hilighted;  also, my download requests (almost 50) were denied by microsoft explorer because of "permissions".  After about 1 hour all 50 previously denied downloads started up (don't know why or how),and I was able to figure out how to cancel a large portion of them.  Now I have 15 downloads in my files (I will delete 14 of them once I understand what I have).  I also found out that I have videos in storage on Dropbox.  I DO NOT want to use Dropbox for storage - I'm perfectly happy with microsoft files for now, and they're cheaper for my purposes and projected storage needs.    How do I de-select this "Join Folder" thing and how do I delete the 5 videos from storage?  If anyone answers me (Please!), speak to me as though I am an infant Martian since in this case, I may as well be

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey EJL1, welcome to our Community! 

     

    I'm guessing that you see the option to "join the folder" as to become a permanent member of it. However, would you mind sending over a screenshot of the option, in order for me to have  a visual too? 

     

    As for deleting the videos off of your Dropbox account, you should be able to follow these steps, in order to achieve it. If these are shared content, let me know and I'll be happy to provide you the next steps.

     

    Keep me posted! 

    • EJL1's avatar
      EJL1
      Explorer | Level 3

      Megan - okay, I warned you that I'm a Martian newborn and here's the proof:  I had to look up how to take a screenshot, I did it and it worked and now I have it in my files.  When I tried to figure out how to send it to you, the "Authentication" failed when I tapped reply...I am obviously and painfully uneducated in 99.9% of basic computer use.  Regardless...the "Join folder" option is the only one of 4 ("Join". "Copy", "Download" and "Share").  I could not de-select by tapping Join or any of the other 3 options.  It is the only one now with white print on a black background (the other three are black on white).  If my inabilities make it impossible for you to help me, I fully understand, and thanks for trying 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Don't worry about this EJL1, we'll take it step by step!

         

        You should be able to attach a screenshot here, by replying back to me and clicking the camera-like icon that looks like that

         

        As for the option to join the folder: when do you see that option? What steps do you follow on your end before you get there? 

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We use Dropbox only because that's how the company that digitizes our old 3/4\" videos provides the link.  The first 3 times I used dropbox to download the videos to microsoft files it was quite simple:  I just tapped download either in the upper left corner or download to the right of the video line.  Depending on the size of the file, the download was either almost instantaneous or could take up to 1/2 hour.  Now I find that the \"Join Folder\" tab is seemingly permanently hilighted;  also, my download requests (almost 50) were denied by microsoft explorer because of \"permissions\".  After about 1 hour all 50 previously denied downloads started up (don't know why or how),and I was able to figure out how to cancel a large portion of them.  Now I have 15 downloads in my files (I will delete 14 of them once I understand what I have).  I also found out that I have videos in storage on Dropbox.  I DO NOT want to use Dropbox for storage - I'm perfectly happy with microsoft files for now, and they're cheaper for my purposes and projected storage needs.    How do I de-select this \"Join Folder\" thing and how do I delete the 5 videos from storage?  If anyone answers me (Please!), speak to me as though I am an infant Martian since in this case, I may as well be

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We use Dropbox only because that's how the company that digitizes our old 3/4\" videos provides the link.  The first 3 times I used dropbox to download the videos to microsoft files it was quite simple:  I just tapped download either in the upper left corner or download to the right of the video line.  Depending on the size of the file, the download was either almost instantaneous or could take up to 1/2 hour.  Now I find that the \"Join Folder\" tab is seemingly permanently hilighted;  also, my download requests (almost 50) were denied by microsoft explorer because of \"permissions\".  After about 1 hour all 50 previously denied downloads started up (don't know why or how),and I was able to figure out how to cancel a large portion of them.  Now I have 15 downloads in my files (I will delete 14 of them once I understand what I have).  I also found out that I have videos in storage on Dropbox.  I DO NOT want to use Dropbox for storage - I'm perfectly happy with microsoft files for now, and they're cheaper for my purposes and projected storage needs.    How do I de-select this \"Join Folder\" thing and how do I delete the 5 videos from storage?  If anyone answers me (Please!), speak to me as though I am an infant Martian since in this case, I may as well be

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How do I unselect the \"Join the folder\" option & delete 5 videos from my storage?","moderationData":{"__ref":"ModerationData:moderation_data:781879"},"body":"

Hey EJL1, welcome to our Community! 

\n

 

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I'm guessing that you see the option to \"join the folder\" as to become a permanent member of it. However, would you mind sending over a screenshot of the option, in order for me to have  a visual too? 

\n

 

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As for deleting the videos off of your Dropbox account, you should be able to follow these steps, in order to achieve it. If these are shared content, let me know and I'll be happy to provide you the next steps.

\n

 

\n

Keep me posted! 

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Megan - okay, I warned you that I'm a Martian newborn and here's the proof:  I had to look up how to take a screenshot, I did it and it worked and now I have it in my files.  When I tried to figure out how to send it to you, the \"Authentication\" failed when I tapped reply...I am obviously and painfully uneducated in 99.9% of basic computer use.  Regardless...the \"Join folder\" option is the only one of 4 (\"Join\". \"Copy\", \"Download\" and \"Share\").  I could not de-select by tapping Join or any of the other 3 options.  It is the only one now with white print on a black background (the other three are black on white).  If my inabilities make it impossible for you to help me, I fully understand, and thanks for trying 

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Don't worry about this EJL1, we'll take it step by step!

\n

 

\n

You should be able to attach a screenshot here, by replying back to me and clicking the camera-like icon that looks like that

\n

 

\n

As for the option to join the folder: when do you see that option? What steps do you follow on your end before you get there? 

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