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Forum Discussion
How can I make sure my Dropbox files don't take up space from my devices?
My god... is it just SO difficult to contact Dropbox by email?
How the hell do I contact them by a simple email? I don't use Facebook, Twitter or anything like that. I want to pay them money....
Many thanks to Colin for using his magic.
I've just checked playing MP3s both through Dropbox and FileBrowser (3rd-party app) and both are working fine.Thank you to the moderators too, for helping.
Hannah
Dropbox Staff
Dropbox StaffPerfect, thanks for checking, Steven!
Now that we've confirmed that the trial has been cancelled, let us know if there's anything else we can help you with.
I've been away for a few day so have been unable to continue with my original question.
I established that FileBrowser - through the help of the developers - does not work playing my MP3s stored on Dropbox.
I've tried OutPlayer too (as this seemed to have been one recommended online by various sites). That doesn't work either as I can see none of my songs listed on their app.
Can I ask, therefore, what is potentially the best MP3 player that I can try out (free to begin with as I don't want to be wasting my money), for use with Dropbox? All of my songs / tunes are stored as MP3 files.
Thanks in advance.
* PS I have just tried to play an MP3 file from with Dropbox itself. They won't play. This is the error notice that I get:
- Megan
Hey stevecjames!
Do you get the same error when trying to open your .mp3 files using your browser?
If you download the file locally on the device, does it preview?
Hello. Thank you for your reply.
a) I can download tracks from Dropbox and then play them back from my laptop (I don't know what you mean by "preview")
b) I can play tracks from within a browser directly from Dropbox (please see attached image below)
c) Nothing plays when I use a third-party iOS application.
- Megan
Would you mind clarifying your mobile's OS, and the Dropbox version you're using there stevecjames?
Do you get the same error for all of your .mp3 files?
Yes, of course. It is : iOS 18 (the new one) on an iPhone 14.
Yes... it's the same error for every mp3 file.The Dropbox iOS version I am using on the iPhone is the latest one. It was updated yesterday :
- Megan
Hm, odd stevecjames.
The .mp3 files should preview when you use the iOS mobile app.
Could you try clearing the app's cache through its settings, and let me know if you notice the same behavior?
I shall do that if you can tell me how to do clear them ( forgive me if there is now a delay of several hours as I really do have to go to bed. Goodnight ) :
- Walter
Hey stevecjames - to clear your cache, you can follow these steps:
On iOS:
- Open the Dropbox iOS app.
- Tap the account icon (person) in the bottom right.
- Tap the gear icon in the top right.
- Scroll down and tap Clear cache.
- Tap Clear cache again.
Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.
Thank you for the very clear instructions, Walter.
I followed your instructions exactly... it made no difference. I still cannot play any MP3s on Dropbox. I tried both from with Dropbox to play music files, and also third-party apps, but still no difference. As you can see from the last (black) image, the MP3s are showing that they cannot be played back from within Dropbox as the music files are greyed out (and missing their little 'play triangles' on their left-hand side) :- Nancy
stevecjames, apologies if you’ve mentioned that and I’ve missed it, but are you able to preview/play your .mp3 files properly if you go to www.dropbox.com and not the mobile app?
It's fine if I play something from Dropbox using the laptop at home, say.
But this defeats the whole purpose of why I wanted to use Dropbox when I subscribed two-weeks' ago to the 2TB version, and why I cancelled the subscription the moment that I found out that Dropbox no longer plays my music from a mobile device, like my iPhone (it used to play it, years' ago). I'd never use Dropbox at home, of course, as I have everything I need on the NAS or elsewhere.
Regards.
