Storage Space
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Hi peeps, I have upgraded my account to the Plus Plan months ago, but it Dropbox constantly says I'm out of space. I'm so frustrated by this as everything is deleted from my files. Would appreciate help.
Hey @Simone CJ, thanks for taking the time to post today!
If you go to the plan tab of your account settings, do you see that you're on a Dropbox Plus plan or a free Basic one?
If you see that it's just a Basic, could it be possible that you upgraded a different account, under a different email address?
You can check your emails, to see if you can find out more info.
Let me know what you find.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Simone CJ, thanks for taking the time to post today!
If you go to the plan tab of your account settings, do you see that you're on a Dropbox Plus plan or a free Basic one?
If you see that it's just a Basic, could it be possible that you upgraded a different account, under a different email address?
You can check your emails, to see if you can find out more info.
Let me know what you find.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thank you so much, yes I think that is the problem! Much appreciate your time in answering:-)
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!