Storage Space
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Hi,
My dropbow says my storage is full, but I deleted all my files, so I don't understand why... I have deleted the files of my trash, I checked the pland of my files, the shared files I have represents only 40 Mo of my storage, and I also ckecked my backups and I don't one.
Do you have an idea of how can I restore the availability of my storage ?
Could you try clicking on deleted backups and permanently delete any files or folders that might come up @Nate_Fzt ?
This should help get your space back.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Nate_Fzt, thanks for using Dropbox and welcome to the Community!
Could you please let us know what exactly is reported in your plan tab in regards to your quota?
Also, do you see any files or folders taking up space on your homepage or your backups page?
Let us know what you find!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Here are some screenshots of what you asked. Hope it will help, because I don't understand where are those 2 Go of files...
Could you try clicking on deleted backups and permanently delete any files or folders that might come up @Nate_Fzt ?
This should help get your space back.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Thank you so much ! Indeed, it was my deleted computer save that was taking all my storage !
Hi @anonymous, I hope you're doing well!
Have you checked, and made sure there are no shared folders, taking up space in your account? If you did, then feel free to also follow the steps our Community Manager, Emmet provided here.
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @anonymous, can you send me a screenshot of your plan page, and what you see there in regards to the account's storage?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!