Also Lost Earned Space - Please help?

[Sue-PSC]

Our agency has been successfully using Dropbox for about 11 years. Over that time, we'd added several clients, resulting in "earned storage space".  A couple months ago I suddenly lost all of that extra space and am limited to the original free storage amount.  We'd never before had a storage problem as we keep files cleaned up. Yet I went through the account with a fine-toothed comb and removed anything slightly extraneous. There still is not enough space for our needs after the mysterious change occurred. Can someone please help me understand what happened and, more importantly, how to get our earned space back?

[Sue-PSC]

Oh my gosh, thank you!

Sorry to be a pain, but I have a question. I left-clicked the app icon on my Windows screen and found Backup to Dropbox. Opening that I'm in Dropbox Backup (Beta). This allows me to Manage Backup. I turned off Automatic Backups. Is this enough, or should I now click Delete you "name" backup? If I click that, will all my files still be in my account Dropbox folders?

[Sue-PSC]

Jay, after turning off the backup (was a passport backup), I then clicked the Delete (passport) backup.  It no longer shows up on my Backup page, but I still have the same storage error message. Is there an amount of time for this to clear itself up and restore my account?

[Jay · Accepted solution]

If the quota hasn't freed up, then it sounds like it hasn't been deleted fully from the site, could you check again to see if it's still visible on the backup page and try deleting it again?

[Sue-PSC]

Ooh, thank you! It did show an error in deleting it. I was able to delete it this time and everything looks right with the world again! Jay, many thanks for your patience and assistance.  I'm thrilled with being able to continue using Dropbox!

[Jay]

No worries, glad to have helped out.

Enjoy the rest of your week!