Selective Sync

[NickyR]

I would like to use selective sync. However I can not find the sync options in my preference roll down menu. How can I proceed? 

Tx for your reply, Nicky

[Walter]

Hey @NickyR, sorry to hear you're having issues with this.

You should be able to find adjust your selective sync settings through the app's preferences under the Sync tab.

Let me know if you nee anything else!

[NickyR]

Hi Walter, thanks for your quick response. My problem is that I do not get a roll down menu to be able to click preferences and therefore do not get to choose a sync tab... 

Am I looking at the wrong spot? See below, this is what I am seeing below Preferences.....

Language

Date format

Early releasesGet included on early releases for new Dropbox features.

See info about people who view my filesMore about viewer info

Manually added contacts

Default access to folder uploads

Online-only files on Mac

[Walter]

It sounds like you're looking at your account's settings online and not the desktop app's preferences @NickyR 

Is the desktop app running on your computer at the moment? If so, you should  be able to see a Dropbox icon in your menu bar/system tray. 

[NickyR]

It says that the app is installed so I am assuming that thats what I am working in. When I push the Dropbox icon on my task bar, it directs me directly to the files on my pc.....

Online this is what I see

[Walter]

Are you simply clicking or double-clicking the Dropbox icon on your task bar? Also, is this the Dropbox folder you're clicking on or the app's icon in your system tray @NickyR ? 

You should be able to bring up the app's preferences by simply clicking on the Dropbox icon in your system tray, that's why I'm asking. 

[Elisa Adams]

I am having the same problem! I urgently need to un-sync some very large files and cannot find the "preferences" to click on. I do have an icon in my tray and it seems to open Dropbox in my browser, but when I open it from my desktop instead I still don't have the button I need to click. Please help!

[Elisa Adams]

Also--when I click on my avatar at the upper right of the screen, one of the options there is "Install Dropbox App." Does this mean the app is not actually installed already? I am working on a brand-new Win 11 laptop that was set up only a few days ago by a tech professional who downloaded Dropbox for me, so this doesn't seem possible, but it looks like it is an option for me and I don't know why. Any help appreciated--I have hit a wall here! Thank you.

[Claire Oldham West]

I have the same issues, I'm going to look on YouTube to see if I am missing the obvious! This is so frustrating as this should be so easy.

[Mark]

Hi all

You are using the website to do this which is incorrect. The options that you have shown above are from the website. 

You need to do this on your COMPUTER on the DROPBOX SOFTWARE.