Not receiving 6 digit verification code

[elhdesigner]

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

[Jay]

Could you clarify what support you're referring to, from Dropbox or another company?

[Sirli]

Our company computer support

[Jay]

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[top791214]

您好，我的信箱無法收到六位數的安全碼。以下是我的信箱 [removed per Community Guidelines]

[Myleenz]

I am having the same issue. & would welcome any suggestions.
I have had to create another account with a different email address in order to sign in to access even the community.

[JPJames]

A client of mine is having similar issues not receiving 6 digit security code or password reset email even after checking junk. Email is [removed per Community Guidelines]

[Sirli]

[removed per Community Guidelines] is the one, that is not working.

[Nancy]

Hey @Sirli! Please check your email address here, and reply back to my message. 

For everyone else having the same issue, can you please clarify if you’ve checked your spam folders and added no-reply@dropbox.com to your email contacts, before resending the one-time code?

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对于遇到同样问题的其他人，能否请您澄清一下，在重新发送一次性代码之前，您是否已检查垃圾邮件文件夹并将 no-reply@dropbox.com 添加到您的电子邮件联系人中

[Sirli]

Hi Nancy,

email came to wrong email address.
I wrote You an email address, that has issues. 

Since I can't log in, I'm currently logging in from my co-workers account

[Walter]

Hey @Sirli, sorry to jump in here, but I'd suggest getting back to Nancy's email from the correct email address and she'll be able to assist further from there.

Let us know if you have anything else to add.