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I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!
Hi Nancy,
I managed to log in into dropbox support forum with my right email aadress that has problems recieving 6 digit verification code.
Please try to send me an email.
All other emails are coming in nicely, except dropbox emails.
Hey @SirliK, thanks for the nudge here. I've just sent you an email to look further into this internally.
Please have a look at your inbox and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Sorry to see that you're having this issue, @bgbogabi.
Can you check Sam's solution on this thread, to see if the info there helps you?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey there, @Jimi14, welcome to our Community!
Would it be okay for me to send you an email, in order for us to have a closer look into this?
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Megan
Yes that is fine , could you send to [email removed as per Community Guidelines] please
Hi @Jimi14, I can only create a ticket using the email address linked to your Community profile.
It's not the same as the one you mentioned though. I just created the ticket on my end for you, I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I just saw your response, I'll get back to you asap @Jimi14!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!