Not receiving 6 digit verification code

[elhdesigner]

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

[Walter]

Hey @DIMITRIS4, sorry to jump in here, but did you also check your email's spam/junk folder to see if the email ended up there somehow?

[DIMITRIS4]

I have already checked my spam emails too many times but I didn’t receive anything.

[Walter]

In that case, may we reach out via the email  address that's linked to your profile here on our Community to have a further look internally @DIMITRIS4? 

[DIMITRIS4]

With that email here in the community I don’t have issues. I still have an account with another email and I have to tell you that I have access to that email. Is it okay to write down my email, hear in public community?

[Walter]

Since this is a public forum, I'd suggest that we took this to ticket to avoid disclosing any personal information of yours @DIMITRIS4 

Let me know if that would be OK with you. 

[DIMITRIS4]

Ok, so let’s talk via email. You can use the email that I have here on community and from that email I can send you the one which I have problem with log in to my account. Thank you in advance.

[Walter]

Thanks for your cooperation @DIMITRIS4 - you've got

Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

[Sirli]

I'm not recieving 6 digit verification code.

I have done all the things, that has been recommended in forum, still nothing.

Also I hit button reset password, and also no email.

[Jay]

Hi @Sirli, thanks for bringing this to our attention.

Could you clarify what steps you've already taken? Have you added no-reply@dropbox.com to your contacts list and checked your spam folder?

Have you contacted your email service provider to see if they could be restricting emails from the following Dropbox domains?

This will help me to assist further!

[Sirli]

Hello Jay,

All steps have been done, no-reply@drop... has been added to contacts. Spam is empty. suupport told that there are no restrictions.

My email was deleted and now our support restored my email.

My friend got immediately 6 digit verification code.