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I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!
Hi @jjavier! Let’s have a look.
First of all, can you please send me any ticket numbers you may have, in order to locate them in our system?
Since you’ve checked a few things already, I understand you’ve also looked into the spam folder and the email isn’t there either.
Has this email address received any Dropbox emails at all recently? Can you also add no-reply@dropbox.com to the email contacts, and attempt to resend the one-time code?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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I can't login. I enter my email address and then my password. Then it tells me a code is sent to my email address but I don't receive that (I can check the spambox on Monday but I don't believe it's there). How else can I login?
Hello! I have a problem with the mail that dropbox sends with the 6 number code. I don't receive any mail from dropbox so I cannot enter into my account. My mail account works well because I receive mail from other addresses. Then I looked for the dropbox mail in spam but there isn't. I contacted the support that suggested me to reset password but I didn't received the mail for the resecting password. I also wrote a mail to my provider mail account and they wrote me that it works and that they need a message of not delivering from dropbox. I need help. I need my file in dropbox cloud. What can I do? Thank you for your help.
Hey @EJ27! I’d still suggest you check your email’s spam folder first, as there’s a chance the code is there indeed.
If this doesn’t work out, please also add no-reply@dropbox.com to your email contacts, and try to resend the code.
Besides that, you can check for any linked devices, as the 6-digit code may have been sent as a notification there.
@Claudia28, can you please send me the ticket number from your convo with our support team?
Have you also added no-reply@dropbox.com to your email contacts and checked your devices' notifications, as suggested above?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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I'll check the spam, thanks. How do I add an email to my email contacts if I can't login...
@Nancy I added no-reply@dropbox.com to my email contacts and checked my devices' notifications, as you suggested, but I didn't find the number code. I don't have a ticket number of the conversation with the support team because it was a chatbot. I am really desperate...
@Nancy I have just written to the support team. This is my ticket number: 22614042. I haven't received a reply because I sent the mail 5 minutes ago.
Hi @Claudia28, I can see that a support agent has replied to your ticket. Please could you check your inbox and reply to them if needed.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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@Jay Thank you so much. I have just read the mail sent by the dropbox support and I hope they will help me.
Nothing in spam... Now what do I do?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!