Not receiving 6 digit verification code

[elhdesigner]

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

[Nancy]

Hi @jjavier! Let’s have a look.

First of all, can you please send me any ticket numbers you may have, in order to locate them in our system?

Since you’ve checked a few things already, I understand you’ve also looked into the spam folder and the email isn’t there either.

Has this email address received any Dropbox emails at all recently? Can you also add no-reply@dropbox.com to the email contacts, and attempt to resend the one-time code?

[EJ27]

I can't login. I enter my email address and then my password. Then it tells me a code is sent to my email address but I don't receive that (I can check the spambox on Monday but I don't believe it's there). How else can I login?

[Claudia28]

Hello! I have a problem with the mail that dropbox sends with the 6 number code. I don't receive any mail from dropbox so I cannot enter into my account. My mail account works well because I receive mail from other addresses. Then I looked for the dropbox mail in spam but there isn't. I contacted the support that suggested me to reset password but I didn't received the mail for the resecting password. I also wrote a mail to my provider mail account and they wrote me that it works and that they need a message of not delivering from dropbox. I need help. I need my file in dropbox cloud. What can I do? Thank you for your help. 

[Nancy]

Hey @EJ27! I’d still suggest you check your email’s spam folder first, as there’s a chance the code is there indeed.

If this doesn’t work out, please also add no-reply@dropbox.com to your email contacts, and try to resend the code.

Besides that, you can check for any linked devices, as the 6-digit code may have been sent as a notification there.

@Claudia28, can you please send me the ticket number from your convo with our support team? 

Have you also added no-reply@dropbox.com to your email contacts and checked your devices' notifications, as suggested above?

[EJ27]

I'll check the spam, thanks. How do I add an email to my email contacts if I can't login...

[Claudia28]

@Nancy  I added no-reply@dropbox.com to my email contacts and checked my devices' notifications, as you suggested, but I didn't find the number code.  I don't have a ticket number of the conversation with the support team because it was a chatbot. I am really desperate...

[Claudia28]

@Nancy I have just written to the support team. This is my ticket number: 22614042. I haven't received a reply because I sent the mail 5 minutes ago. 

[Jay]

Hi @Claudia28, I can see that a support agent has replied to your ticket. Please could you check your inbox and reply to them if needed.

[Claudia28]

@Jay Thank you so much. I have just read the mail sent by the dropbox support and I hope they will help me. 

[EJ27]

Nothing in spam... Now what do I do?