Not receiving 6 digit verification code

[elhdesigner]

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

[Nancy]

Hey @Arcanita!

Have you logged any tickets about this with our support team? If yes, please send us your ticket number here.

Otherwise, we can open a ticket for you instead and send it to this email address.

[helpRootCandles]

Thanks, unfortunately it has not made any difference. The emails with Multifactor Authentication codes for that email address only don't seem to be generated from Dropbox's end despite what the screen states when we go to try to login. They are generated for other emails but not for that one. 

[Megan]

Hi @helpRootCandles, sorry to jump in here! 

You mentioned you still have access to the email linked to the Dropbox account, right? If so, can I then send you an email address, in order for us to have a closer look into this? 

Let me know! 

[Pardhivan]

hi 6digit code not coming my yahoo mail .....

[Pardhivan]

yes one time security code

[Nancy]

Hi @Pardhivan, hope you're doing well!

Just to clarify, do you have access to your Dropbox email address, and the security code never arrives in your inbox/spam folder? 

Or has your email address been disabled, so you don't have a way of receiving the code instead? 

Let me know, and we'll take it from there.

[Pardhivan]

Thank q for u reponse ,i recived TICKET number to my mail,what the next step

[Ashish soni]

ड्रॉपबॉक्स में मैं अपनी आई डी पासवर्ड डालकर लॉगिन कर रहा हूँ उसके पश्चात मुझे मैसेज शो हो रहा है कि आपकी ई मेल पर कोई कोड भेजा गया है उसे डालें
लेकिन कोई ई मेल नही आ रहा है
कैसे इस समस्या का समाधान किया जा सकता है

[Megan]

नमस्ते @आशीष सोनी, इसे हमारे ध्यान में लाने के लिए धन्यवाद।

क्या आप यह देखने के लिए अपने इनबॉक्स में no-reply@dropbox.com जोड़ने का प्रयास कर सकते हैं कि दोबारा साइन इन करने का प्रयास करते समय आपको कोड प्राप्त होगा या नहीं?

साथ ही, क्या यह मान लेना सुरक्षित है कि आपके पास अपने ड्रॉपबॉक्स खाते से जुड़े ईमेल पते तक पहुंच है?

मुझे सूचित करते रहें, और हम इसे वहां से ले लेंगे!

पुनश्च: मैंने ऊपर अपने संदेश का एक स्वचालित अनुवाद शामिल किया है, यदि आपको कोई त्रुटि मिले तो उसके लिए क्षमा चाहता हूँ।

--

Hi @Ashish soni, thanks for bringing this to our attention.

Could you try adding no-reply@dropbox.com to your inbox, in order to see if you'll receive the code when attempting to sign in again?

Also, is it safe to assume that you have access to the email address linked to your Dropbox account? 

Keep me posted, and we'll take it from there!

PS: I've included an automated translation of my message above, apologies for any mistakes you might find. 

[jjavier]

Hello,

I have run out of options. I am trying to sign in to our client's Dropbox Teams account but I am not getting the OTP. Dropbox is already whitelisted and we ran the message trace in O365 and did not see any email come in from Dropbox. The email address can receive emails from other senders so the mailbox is fine.

We submitted a ticket to Dropbox support but was only told that they do not monitor the account. I sent a follow up email to inquire what they meant by this - if the account has been cancelled, suspended etc and I have not gotten any response at all.