Not receiving 6 digit verification code

[elhdesigner]

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

[Megan]

Please don't post your email on a public forum @Teddy Boy.

I just reached out, using your Community-linked email address, I'll see you there! 

[Teddy Boy]

Hi Megan - any update available? I emailed you some info about the account; is there more than you need?

[Teddy Boy]

The silence is DEAFENING....what's happening?

Can I have an update (by email, ideally).

I got your email yesterday and replied within a few minutes...but since then SILENCE.

[Megan]

Hey @Teddy Boy, I just responded back to you.

[Becca123]

I am also desperately trying to log into a Dropbox account that I don't access often. It's not sending me the 6 digit code email. I've added no reply to the associated email's contact list. I've also tried changing the password, but it's not sending me that link either. The email associated with that account is receiving other emails just fine. It's not in my "other" folder or spam folder. Anyway I can be helped? I have client files in that dropbox account that I really need to find.

Thank you!

Becca

[Megan]

Hey @Becca123, welcome to our Community! 

Great troubleshooting on your end. In this case, can I send you an email, in order for us to have a closer look into this?

Let me know more! 

[Becca123]

Yes please!

[Megan]

Hey @Becca123, I just sent you an email, I'll see you there, Becca! 

[Dave9999]

How bad is this Dropbox. I cannot access my dropbox. Got email, password everything but they are not sending a code to my email so I cannot get in. Cannot contact support, the bot is the most pointless thing and so is all the other questions and options.

[Megan]

Hey @Dave9999, thanks for posting on our Community!

Can you also try adding no-reply@dropbox.com to your email contacts and then check to see if you'll receive the security code, after a new attempt to sign in? 

Let me know how it goes.