Need to change email address but can't access the email...

[djunabarnes26]

I signed up with an address that I no longer have access to.

I can access the account with a password, using my personal computer. I changed the email address and it sent a confirmation email to my new email. I clicked 'confirm' and it asked me to log in with my password. I did. Then it said it sent an email to the address I no longer have access to to finalize the change.

I can't seem to find my way out of this loop.

How can I change the email address if I don't have access to the old email?

Thanks.

[Mark]

If the email was not already confirmed its not possible I'm afraid. 

You will need to set up a new account and move everything over to that one.

[Putte1957]

Min emailadresse er blevet slettet da jeg er flyttet. Jeg kan ikke ændre til ny mailadresse, da den skal sendes til gammel emailadresse.... Hvad gør jeg?

[Megan]

Hej @Putte1957, tak fordi du skrev her i dag!

Bare for at sikre dig, at vi er på samme side, ønsker du at ændre den e-mailadresse, der er knyttet til din Dropbox-konto.

Har du i øjeblikket adgang til Dropbox-kontoen? Måske har du nogle tilknyttede enheder, som stadig ville være forbundet til selve kontoen?

Kender du også adgangskoden til kontoen?

Fortæl mig mere, så tager vi det derfra!

PS: Jeg har inkluderet ovenfor, en automatisk oversættelse af min besked. Undskyld for eventuelle fejl du måtte finde.

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Hi @Putte1957, thanks for posting here today! 

Just to make sure we're on the same page, you wish to change the email address linked to your Dropbox account. 

Do you currently have access to the Dropbox account? Maybe you have some linked devices, that would still be connected to the account itself? 

Also, do you know the password of the account? 

Let me know more, and we'll take it from there!

PS: I've included above, an automated translation of my message. Apologies for any mistakes you may find.

[Putte1957]

Jeg, jeg har ikke kunnet bekræfte min nye e-mailadresse, da den gamle e-mail ikke eksisterer mere, jeg kan logge ind uden problemer, men får besked om at dropbox ikke kan kontakte mig. De kontakter den gamle mail…..

mange hilsner Inger 

[Hannah]

Hej @Putte1957, kan vi sende dig en e-mail, så vi kan undersøge dette privat?

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Hey @Putte1957, can we send you an email, so we can investigate this privately?

[Johnvbaker]

My email address associated with Dropbox is no longer in existence.   How can I change the email address to one that is current? 

When I log in, there is a security screen advising me to change my password and a linbk to sent to my obsolete email address.  Can you help me solve this crazy situation please 

[Rich]

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@Johnvbaker wrote:

When I log in, there is a security screen advising me to change my password and a linbk to sent to my obsolete email address.

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• https://help.dropbox.com/account-access/lost-email-access

[Johnvbaker]

I cannot contact my email provider as it is a private company that no longer exists.  Any idea how I can get around this issue?

[Rich]

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@Johnvbaker wrote:

I cannot contact my email provider as it is a private company that no longer exists.  Any idea how I can get around this issue?

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You can try contacting Support, but most likely without access to the email address, you won't be able to gain access to the Dropbox account.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/sign-in-issues