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My account was closed?

My Dropbox account was deleted due to inactivity, can I get back my referral space?

Anas1
Explorer | Level 4
‎12-12-2019 05:35 PM
Go to solution

Hi,

My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I registered with the same email address?

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Mark
Super User II
‎12-21-2022 07:00 AM
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@aguskristianto - sorry once an account is deleted for inactivity all data is removed relating to that account. There is no record of your referral space etc. so nobody can return it. 


 


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Susq
New member | Level 2
‎10-12-2023 01:20 AM
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Hi,

How do I reopen my account after it got closed? I didn't notice the warnings/ mails (thought they are spam emails) . I didn't use my account for a looong time so that's why it closed, ok. BUT I need those files back. Please, tell me that there is something to do to save those files...!

 

(I opened new account, but that doesn't bring missing files back..:C  )

 

 

Susq

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Hannah
Dropbox Staff
‎10-12-2023 02:30 AM
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Hey @Susq, thanks for taking the time to post here today.

 

I'm afraid that if your account was closed due to inactivity, it's not possible to get it restored.

 

I'm sorry that I can't help you more with this, but if you have any more questions, let me know.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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