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Using 2-step verification, I've recently tried switching from receiving texts to using the mobile authenticator. However, the latter is not working.
I'm getting 'invalid' code when i try to input the code generated. How is this possible?
Is there no other way to use 2-step authenticator without having to resort to texts?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Dear @Megan
I have replied back from the email address in question immediately after receiving your request, and I can share screenshot of it if you want.
Please provide me your email address to send whatever you want right now.
Please I need your help to end this problem.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Dear @Megan
I told your before I have sent you an from the email facing issue with , but as you like I will send again.
Please find the attached screenshot which confirms that I have replied back to from the email address associated with the account that is facing the issue.
I have replied back the last time to these emails ( ( support@dropbox.zendesk.com, )
Do you want me to send email again to the aforementioned email addresses or please send me an email again to reply back to you or share your email address over here to reply.
Please @Megan it is more than 15 days now i need your help.
Dear @Megan ,
any updates for my ticket. pleaseeeeeeeee!!!!! ðŸ˜ðŸ˜ðŸ˜ it is more than one month now and I have followed all your request.
Dear @Megan ,
I want to thank your for helping me out to solve the issue facing my account, appreciate your time and efforts.
Best Regards
Megan
Community Moderator @ Dropbox
dropbox.com/support
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anyone can help?
Hi @8923252, let's see what we can find together on this!
Have you taken a look into this Help Center article that troubleshoots 2FA issues?
Also, have you made sure the phone number you're using there is the same one you used when you enabled the feature?
Let me know!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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