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I can't receive the 6-digit code to log in to my Dropbox account

I can't receive the 6-digit code to log in to my Dropbox account

JGD 55
Explorer | Level 3

When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received

31 Replies 31

Rajeev1953
New member | Level 2

Not getting the 6 digit verification code in my email account.

 

Please help.

songcodes42
Explorer | Level 4

Hi there, 

 

You can submit a ticket from our Support Team by clicking on this link : https://www.dropbox.com/support/sign-in-issues  You can select " Two -Factor Authentication " as your Issue

 

 

Best Wishes,

 

🙂

Uknife
Explorer | Level 3

I can't login to my Dropbox . The 6 digit code never arrive to my yahoo email account. There is nothing in spam or any other folder.  At this moment I'm using another Dropbox account based in gmail.

Megan
Dropbox Staff

Hi @Uknife, thanks for bringing this to our attention.

 

Could you try adding no-reply@dropbox.com to your inbox, in order to see if you'll receive the code when attempting to sign in again?

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Uknife
Explorer | Level 3

I did it before post here. Didn't work.

Megan
Dropbox Staff

Hi @Uknife, can I send you an email, in order for us to have a closer look into this?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Uknife
Explorer | Level 3

Yes, please.

Megan
Dropbox Staff

Hi @Uknife, I just sent you an email, I'll see you there!

 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Andrea211
Explorer | Level 3

hello guys,

i have a problem with my dropbox.
i have a free version so I have only 3 computer in my account.
I buy a new pc and when I did the login dropbox must send me an email with a code that never arrived. how I can resolve?

Hannah
Dropbox Staff

Hey @Andrea211, if I understand correctly, you're not receiving the one-time security code needed to login to your Dropbox account.

 

Have you checked your spam folder, to see if the email went there?

 

If not, make sure to also add no-reply@dropbox.com to your email contacts and try again.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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