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When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received
Not getting the 6 digit verification code in my email account.
Please help.
Hi there,
You can submit a ticket from our Support Team by clicking on this link : https://www.dropbox.com/support/sign-in-issues You can select " Two -Factor Authentication " as your Issue
Best Wishes,
🙂
I can't login to my Dropbox . The 6 digit code never arrive to my yahoo email account. There is nothing in spam or any other folder. At this moment I'm using another Dropbox account based in gmail.
Hi @Uknife, thanks for bringing this to our attention.
Could you try adding no-reply@dropbox.com to your inbox, in order to see if you'll receive the code when attempting to sign in again?
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I did it before post here. Didn't work.
Hi @Uknife, can I send you an email, in order for us to have a closer look into this?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Yes, please.
Hi @Uknife, I just sent you an email, I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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hello guys,
i have a problem with my dropbox.
i have a free version so I have only 3 computer in my account.
I buy a new pc and when I did the login dropbox must send me an email with a code that never arrived. how I can resolve?
Hey @Andrea211, if I understand correctly, you're not receiving the one-time security code needed to login to your Dropbox account.
Have you checked your spam folder, to see if the email went there?
If not, make sure to also add no-reply@dropbox.com to your email contacts and try again.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!