cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Musicians, convert your MuseScore files to PDF to play music on the go! Learn more here.

Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can't login using my Google account. Unknown error, or account disabled.

I can't login using my Google account. Unknown error, or account disabled.

Rishi2
Explorer | Level 3

I have been using drop box for a long time but recently(2-3 weeks ago) I'm no longer able to login through my Google account. It either shows unknown error or account disabled . It had tons of work related docs ., someone please help!

1 Reply 1

Megan
Dropbox Staff

Hey @Rishi2, let's jump right into this! 

 

Is it possible that you were part of a Business team? I'm asking, because you might see the disabled message, if the admin removed you from the team. 

 

Can you also send me a screenshot of the exact message you're getting on your end? If I were you, I'd also check my emails, to check if there are any Dropbox-related messages there, that can inform you about this. 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?