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Forum Discussion
How to change my email address when the email is no longer active?
I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say t...
Hannah
Dropbox Staff
Dropbox StaffThanks Hannah,
Never got to that page and I seem to have sorted it thanks.
Martyn
- Hannah
Happy to see that helped, Martyn!
If you need anything else, make sure to let us know.
Have a great day!
I followed the procedure and my account has the new email address. Nevertheless mails are still send to my old email address. How to solve?
- Hannah
What kind of emails are you receiving to your old address, please?
Are they emails sent by Dropbox, or from people sharing files with you, for example?
The problematic ones are from people sharing - or at least trying to. I am guessing it is because the email they are sending them too is my newer and preferred email address. However my main Dropbox account is an old one (but with much more storage) and associated with an old address (now changed thanks to you) but of course not changed to my main preferred address as that was not allowed. I changed it to an address I dont really use, its just an alternate for use if needed for any reason. Which means I do have access to it of course.
I dont remember why I opened the other one, perhaps I thought I was changing the email. Not really sure, I am guessing. I dont really want to have two accounts, particularly if this is indeed the cause of the issues. Additionally the newer account has very little space which again I think is the issue as I am getting a message saying I dont have enough space to open one of the documents that has been shared to me.
- I have the same problem there's definitely is not an edit button to change the email and I can't login from this page because I no longer have access to the email I've had drop box for years and my phone number has changed so I have no way of verifying the email address.
- Walter
Hey James b124, sorry to hear you're having issues with this.
So, just to make sure I got this right, you can't see an edit option when accessing your Dropbox account's settings online?
Also, can you clarify if you're logged into the account on any of your devices?
- Yes I am logged into the account on my current device can see all my pictures everything seems to be working fine,but yah when going into the settings it shows the email and password with no edit button clicking on the email does nothing, if I ever get logged out of my account somehow I will possibly be locked out because I won't have access to the email.
- Hi, I have a similar problem but can't find any edit button. Instead it us written "verify your email address", which I can't do anymore since my email adress us no longer valid.
So how can I change the email address associated to my Dropbox account?- Mark
Super User II
Oliefan wrote:
Hi, I have a similar problem but can't find any edit button. Instead it us written "verify your email address", which I can't do anymore since my email adress us no longer valid.
So how can I change the email address associated to my Dropbox account?The easiest thing to do is set up a new account. You almost certainly wont be able to I'm afraid.
I'd also suggest downloading everything urgently to make sure you have a copy as if you get logged out you MAY find you cannot regain access.
