How can I change email address?

[Samsiddle]

Hi
How do I change my email address please

[Mark · Accepted solution]

You can do it at www.dropbox.com/account 🙂

[Sharyn W.]

I have tried to change my email address in Accounts.

I am an older lady who is having difficulty deciding why there are 3 lines to be filled in.

Are the first two the new email address, and the 3rd line the password?

Thank you

Sharyn

[Nancy]

Hey @Sharyn W.! You’re totally right; the first two fields are for the new email address (the second one is to confirm the email address and make sure there aren’t any typos) and the third one is for your current Dropbox password.

[Sharyn W.]

Nancy,

Thank you. I will try your suggestion.

Sharyn

[Sharyn W.]

Hi Nancy,

I tried your suggestion but had no luck changing my email address.

When I entered my email address twice and then my password a round red circle with a line through the circle appeared beneath the first of the two email addresses.

I am using the correct email address, so why should this happen?

Thank you

Sharyn

[Hannah]

Hi from me as well, @Sharyn W.!

Is it possible that there's some kind of typo or perhaps a space before or after the email address?

[Sharyn W.]

I have tried multiple times but will try again.

Sharyn

[Sharyn W.]

Hannah, When I type my new email address a message appears under the space that says 'email address from Dropbox website'.

What do I do now?

Sharyn

[Mark]

Can you post a screenshot?

It may also be worth trying to clear all cookies/cache etc. or a different browser.