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Hi
How do I change my email address please
You can do it at www.dropbox.com/account 🙂
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You can do it at www.dropbox.com/account 🙂
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I have tried to change my email address in Accounts.
I am an older lady who is having difficulty deciding why there are 3 lines to be filled in.
Are the first two the new email address, and the 3rd line the password?
Thank you
Sharyn
Hey @Sharyn W.! You’re totally right; the first two fields are for the new email address (the second one is to confirm the email address and make sure there aren’t any typos) and the third one is for your current Dropbox password.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Nancy,
Thank you. I will try your suggestion.
Sharyn
Hi Nancy,
I tried your suggestion but had no luck changing my email address.
When I entered my email address twice and then my password a round red circle with a line through the circle appeared beneath the first of the two email addresses.
I am using the correct email address, so why should this happen?
Thank you
Sharyn
Hi from me as well, @Sharyn W.!
Is it possible that there's some kind of typo or perhaps a space before or after the email address?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I have tried multiple times but will try again.
Sharyn
Hannah, When I type my new email address a message appears under the space that says 'email address from Dropbox website'.
What do I do now?
Sharyn
Can you post a screenshot?
It may also be worth trying to clear all cookies/cache etc. or a different browser.
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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