Files not syncing in Window explorer

[ECB]

Hi, I can't seem to get File Explorer to sync. It used to sync automatically but now it is not. I've logged onto the Dropbox page and tried to download the app and that doesn't seem to do anything. 

I have created a folder on drop box app for my upcoming holidays called "2022 Trip."

When I log onto my computer (using windows) I can't find it in my file explorer. 

They seem to be out of sync. I've read the forums about syncing but I can't see a sync function or menu or button to do this. 

I've logged onto the drop box web page and tried to find it in settings but can't. 

I am on the basic free access and still have space. 

Please help. I'm not very computer savy and I've read through all the community pages but can't see my problem listed. 

[Mark]

Sounds like Dropbox on computer 1 isnt running OR is showing an error. 

When you are home check for its icon on the status bar (near clock) and if it is there mouse over it to see what it says. If it is not there relaunch it via the Apps/Start menu

[123Anoop123]

Hi There,

I have recently purchased a subscription for plus account (2TB Storage) thinking its the storage issue as I had the basic account initially but my files aren't syncing.

I can see them on the webpage but files are not syncing to my desktop app, I am using Windows

I did unlink the folder & relinked it thinking it might help but still no progress

Files are not big, they are mostly PDF's & basic excel files 

[Hannah]

Hey @123Anoop123, sorry to hear about this.

What's the sync status and version of the Dropbox application on your computer?

You can hover over the Dropbox icon in your system tray for this info.

Let me know and we'll go from there.

[123Anoop123]

Thanks for the prompt reply Hannah,

Syn status is (your files are up to date)

Cheers

Anoop

[Hannah]

Thanks for the update, Anoop!

Do the files perhaps contain any of these characters in their names?

[123Anoop123]

Thanks Hannah,

Yes, it had colon in the folders name

when I renamed the folders it synced

Cheers

Anoop