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jan01's avatar
jan01
Helpful | Level 5
2 years ago

Dropbox account already connected to secondary email

I want to set up a secondary email address but it says that there's already a Dropbox account connected to that email. Some of my folders on Dropbox are shared to this email - do I have to go through and remove it from these before I can set it up as a secondary email?

Account Settings
Dropbox Plus
  • Mark's avatar
    Mark
    2 years ago

    Hi jan01 

    No, you need to go to that Dropbox account and delete it.

     

    Use www.dropbox.com/forgot to the a password, log on and then delete the account. THEN you can use it as a secondary email.  

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi jan01 

    No, you need to go to that Dropbox account and delete it.

     

    Use www.dropbox.com/forgot to the a password, log on and then delete the account. THEN you can use it as a secondary email.  

    • jan01's avatar
      jan01
      Helpful | Level 5
      2 years ago

      I'll try that but as far as I know that email I want to use as secondary doesn't have a Dropbox account!

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