Dropbox Paper files are missing after organization downgraded from team to personal

[leothomas]

My org downgraded from a team account to personal accounts and none of the documents I had access to were transferred to my personal account, whereas the same did happen for all the other members of my organization. I see the folder structure of documents I used to have access to but all folders are empty, including a folder called: `[myname@email.org]'s files`

[Hannah]

Hey @leothomas, thanks for joining our Community.

Can you give us a bit more info on the downgrade?

Were you a team admin?

When the subscription was cancelled, was the team disbanded?

Here's what happens when a team is disbanded, for more info.

Keep me posted.