Changed account name but still emailing clients with old information

[Closets]

Hello. We had an account for an old employee. When she left we changed the Dropbox acvoi t to open under a new name and email.
When using this account though it s send documents with the old information. But to log in I use the new correct information. Any fix or tips?

[Jay]

Hi @Closets, thanks for messaging the Community!

Could you clarify what you mean by 'wrong information' when information is being sent?

Any details on this matter would be helpful!

[Closets]

Hi @Jay

When a contract is sent. The receiver of the email shows the from name and email as the previous employees information. Not the updated name and email.

Ie. Account was under xxx with email as [Removed as per Community Guidelines].
Dropbox account was changed to be zzz with email [Removed as per Community Guidelines]. Update confirmed and still shows in the profile.
But doc signs still emailing to singers as xxx from [Removed as per Community Guidelines].

[Jay]

Are you sending the contracts via the old Hellosign page, or via the new signatures page?

[Closets]

Signature page

[Jay]

Have you tried checking the Signatures page for that user to see if if there is an option to change the name of the account from there?