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Change my email address without having access to email account used to create the Dropbox account.

Change my email address without having access to email account used to create the Dropbox account.

Pb17
Explorer | Level 4

I changed the linked email for my free Dropbox account and cannot access my old files. How do I recover them?

32 Replies 32

Rich
Super User II

@PetermHart wrote:

No haven't got a ticket because I haven't got a working email address.


You need to enter a valid email so you can receive a response from Support. When entering a ticket, make sure you enter a valid email address in the field that says Email address associated with the account. You can then enter the problem email address in the section further down for other details.

DAJ1
New member | Level 2

my dropbox account is associated with a now defunct email address. I can use it without problems unless I want to make changes.  I can't change to a new email address because the verification goes to an address I can no longer access - it doesn't exist.  Any ideas? TIA

Mark
Super User II

Firstly download everything immediately to make sure its safe. If you accidentally get logged out your data and account is very likely lost. There is no way to change an email on an account with a defunct email. 

 

You can try and contact support to ask for help, but, you may be better off just setting up a new account. 

www.dropbox.com/support


 


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Top contributors to this post

  • User avatar
    Mark Super User II
  • User avatar
    DAJ1 New member | Level 2
  • User avatar
    Rich Super User II
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    Megan Dropbox Staff
  • User avatar
    PetermHart Explorer | Level 3
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