Change my email address without having access to email account used to create the Dropbox account.

[Pb17]

I changed the linked email for my free Dropbox account and cannot access my old files. How do I recover them?

[Pb17]

Yes, the downloads out of the old Dropbox and just upload them to the new address seems to be the slower but safer way to go.  Thanks you😋

[angelaaltman]

I need to talk to someone from Dropbox. I unlinked myself from Dropbox, because Dropbox was attached to an old email that I no longer have access to. Now II need to talk to someone from Dropbox. I unlinked myself from Dropbox, because Dropbox was attached to a old email that I no longer have access to. Now I can’t get access to all my documents in the old. Dropbox. Customer service told me to set up a new dropbox I did. How do I get all my old information out of the old dropbox into my new dropbox

[Hannah]

Sorry to see you're having this issue, @angelaaltman.

When you say that you unlinked yourself from Dropbox, can you clarify what steps you followed exactly?

Do you have any devices still linked to the old account?

[gsrude]

You can contact the support team for it. You need to open a support ticket and try to retrieve your information. One more thing, you can just provide them with your email and details so that dropbox support can help you get your account back. 

[PetermHart]

I have been trying to change the email address on my Dropbox account for months without having access to that email address because it was cancelled due to a business restructure.  I forgot to change the details before the email address disappeared. I keep paying Dropbox for this account and don't want to loose the stored data. I have sent Dropbox details of the CC payments, etc. I can't get a real person to respond. I always need to use a security code sent to the old address. Can anyone help me find a real person in Dropbox?

[Rich]

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@PetermHart wrote:

I forgot to change the details before the email address disappeared. I keep paying Dropbox for this account and don't want to loose the stored data.

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You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.

• https://help.dropbox.com/account-access/lost-email-access

To contact Support, visit the Support page while you're NOT signed in to a Dropbox address, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/sign-in-issues

If you're unable to gain access to the account, Support will at least be able to cancel any future payments if the account is on a paid subscription.

[PetermHart]

Hello Rich,  Thanks for your response.  I also have a private Dropbox account with a valid (private) email address.   I did contact support and did provide the credit card details of a recent auto payment. I received an email (to my private email) titled: "Oops Did something go wrong ? You deserve to have the right plan."  I concluded that my request for review was interpreted by a chat bot as a sale opportunity.   I can't access the existing Dropbox account because I need a security code that keeps getting sent to the old email address. Peter

[Walter]

Hey @PetermHart - did you try to contact our support team as Rich suggested?

If you did and got a ticket ID, please share it with us here so that we can look it up in our system.