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Forum Discussion
Sign-In Issue - receiving one-time code to an old email with no access
Hello,
I'm trying to sign-in to my account that I've been logging into for the past 3 years. Now all of a sudden it prompts me to a 6 digit code that was sent to my old email "2 step verification"...
Walter
Dropbox Staff
Dropbox StaffHey andyaslo - sorry to hear about this.
When you say the same problem, are you also not able to access or re-create (to regain access to) the email address that is associated with the Dropbox account you're trying to access?
I have the exact same issue. I no longer have access to my email. Recreating said email is not an option. I know my password but the 2 step verification is sending the code to the email I can't access. I already reached out to the organization that hosted the email- it's a university and they no longer have access to fix this issue either. So I'm paying monthly for a Dropbox account that Dropbox won't let me access. And b/c it's a basic account I don't have access to a real person to help me. I'm beyond exhausted and frustrated b/c i've been trying to fix this for weeks now. Please help!
- Nancy
I’m sorry to hear about this, aangelopoulos. I did a quick search in our system, and I can see you’ve logged a ticket with our support team. I’ve gone ahead and left them an internal note on your behalf.
They should get back to you as soon as possible.
Thank you so much! I greatly appreciate it.
