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Forum Discussion

prod661's avatar
prod661
Explorer | Level 4
2 years ago

Sign-In Issue - receiving one-time code to an old email with no access

Hello, I'm trying to sign-in to my account that I've been logging into for the past 3 years. Now all of a sudden it prompts me to a 6 digit code that was sent to my old email "2 step verification"...
Account Access
Dropbox Passwords
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

No, it's been a standard feature for many years, and is completely separate from the normal two-step verification feature.

 

Is it not possible to recreate that email address again somehow?

prod661's avatar
prod661
Explorer | Level 4
2 years ago

That's weird because I've been able to sign in for the past 3 years with no problem. 

 

No I'm not part of that organization anymore.  

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

    • prod661's avatar
      prod661
      Explorer | Level 4
      2 years ago

      Yes of course

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks, I've sent you an email, please could you reply to it as soon as you get a chance!

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