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Forum Discussion

TheLegend's avatar
TheLegend
New member | Level 2
6 months ago

Shared folder viewed in users personal folder, not in the root folder

I'm admin of our Dropbox account.

I have a folder in the root called Accounting

When I invite a new user access to this folder and they navigate to it on the their desktop it is in their personal folder instead of the Root of Dropbox 

Dropbox/JohnDoe/Accounting.

That doesn't make sense because it is in 

Dropbox/Accounting. 

 

How can I show this in the root of the Dropbox folder in Explorer?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi TheLegend, thanks for bringing this to our attention.

     

    Was the user invited to the folder itself, or the Accounting folder?

     

    This will help me to assist further!

    • TheLegend's avatar
      TheLegend
      New member | Level 2

      The Accounting folder from the admin console. 

      I clicked the Share to Dropbox and entered the users name and the User got an invite 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the info, as this is related to account specific information, I'd recommend contacting the support team directly for them to assist further. 

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