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frankg4's avatar
frankg4
New member | Level 2
8 months ago

Not receiving the 6-digit security code. What can I do?

I've had my Dropbox account for 13 years.  For as long as the account has been in use, I've had the same email address.  For whatever reason, I am not getting the 6 digit code sent to my email addres...
Account Access
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey frankg4, sorry to hear about this.

 

If you have access to the email, but are not receiving the code, make sure to check your spam folder as well.

 

If it's not there, add no-reply@dropbox.com to your email contacts and try again.

 

Let me know how it goes.

frankg4's avatar
frankg4
New member | Level 2
8 months ago

Added no-reply@dropbox.com to my contacts.  Tried to login again.  Still not 6 digit code.  Nothing in Spam or Junk mail.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for trying frankg4!

     

    In that case, can I send you an email in order for us to have a closer look into this? 

    • frankg4's avatar
      frankg4
      New member | Level 2
      8 months ago

      Yes, please do send me an email.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        frankg4, I see you’re already in touch with our support team via email. Please keep an eye out for our agent’s reply.

         

        I’ve also left them an internal note for you in the meantime.

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