Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

[teranisi]

Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan).

When I run following command on a terminal,

$ /Applications/Dropbox.app/Contents/MacOS/Dropbox

many messages are listed, and after a while, it stops as follows.

..... dropbox: thread d0eb58 is not a python thread

Segmentation fault: 11

The version is the latest version which I downloaded from the site today.

Any suggestions?

[k0t2004]

Hi,

Today my Dropbox has updaded to the latest version ( 52.4.58 ) and immediately stopped working. It simply crashes a few second after launching.

I was able to install some previous builds ( 51.4.66 & 50.4.71 ) and they worked, but after a small amount of time they autoupdate themself and crash.

The latest beta version ( 53.3.64 ) also crashes on start.

If there any way to prevent the app from updating (I didn't find any working solutions for that) ?

Here is a screeenshot of the crashed thread

[Lusil]

Hey @k0t2004

The Dropbox desktop application is required to update so as to keep the desktop app functioning. Furthermore, the screenshot reads “Send to Apple” and so I’d recommend sending this issue to them in case they could offer additional troubleshooting steps for you. 

However, I’d like to further assist you, and so I’ve made a few suggestions to see if any of these will do the trick. 

Since you’ve tried a few installers of previous versions, I’d ensure that they aren’t affecting the installation process by unlinking your device from all of the previous versions. Then, try out the offline installer and also check if there are any third-party apps that might be blocking/hindering the installation process, like an antivirus. 

I hope these help. Let me know how it goes! 

[k0t2004]

I was able to install the previous version ( 51.4.66 ) by doing the following:

1) Download the previous offline installer

2) Turn off the Internet connection

3) Install it.

4) Navigate to yout Application folder, right click on the DropBox.app and select Show Package Contents.

5) Then go to Contents/Resources/ and select DropboxMacUpdate.app

6) Right click on the it and select Show Package Contents

7) Go to Contents/MacOS and delete the file inside that folder.

Now turn on the Internet connection and you are done. You have the previously working version and it can't update itself.

This is definately a DropBox bug and it appered today on two El Capitan machines.

So please, someone resend it to the DropBox QA team.

[Lusil]

Hi again @k0t2004! 

Thanks for your swift reply here and for clarifying the steps you took. Due to account-sensitive info that may be required on this, I’d recommend moving this discussion to email. I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Please make sure to check your inbox for my latest message. 

Cheers! 

[gapos]

Ever since June 2018 my Mac (OS X 10.10.5) stopped syncing with my dropbox folder on my desktop.  I have unistalled it with Clean my Mac, and then download and reinstalled it, it now appears in my Apps folder (201MB) but when I double click on it to open, nothing happens.

Also lost the icon on my Finder top menu where it used to be. So I cant open the app to access the settings for the app and log in, etc.

BTW a grayed out dropdown menu appears on any finder window, but says no options available?

[Jay]

Hi there, it sounds like the Dropbox desktop application isn’t working as it should, so I’d recommend a clean, advanced reinstall of the app to see if this helps.

Let me know how it goes!

[jhroy]

I have an identical problem.

Running MacOS X 10.10.5 Yosemite on a MacBook Pro Early-2011 still in top shape.

I've been a happy Dropbox user since at least 8 years. Then suddenly it stopped working.

I tried @Jay's solution and did a clean advanced reinstall of the desktop app.

Twice.

Every time, double clicking on the installer makes the Dropbox icon appear in the top menu bar, but it's greyed out and stays there for a few seconds before disappearing completely.

Below are my latest console logs relating to Dropbox, hoping they could provide helpful info (I notice geeky names: "garçon" and "café" 😉 😞

2018-06-21 20:19:53,221 pkd[294]: UNINSTALLED:com.getdropbox.dropbox.garcon com.getdropbox.dropbox.garcon(2.0) BAE76418-349C-4FFE-A73D-3A14A5DED27A /Applications/Dropbox.app/Contents/PlugIns/garcon.appex
2018-06-21 20:19:53,279 pkd[294]: PLUGIN REMOVAL:com.getdropbox.dropbox.garcon RESULT:3
2018-06-21 20:24:09,906 sudo[575]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/usr/sbin/chown -R jean-huguesroy /Users/jean-huguesroy/Dropbox
2018-06-21 20:24:18,518 sudo[579]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/bin/chmod -R u+rw /Users/jean-huguesroy/Dropbox
2018-06-21 20:24:25,720 sudo[582]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/bin/mv /Users/jean-huguesroy/.dropbox /Users/jean-huguesroy/.Trash/dropbox.old
2018-06-21 20:24:44,687 sudo[588]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/bin/mv /Library/DropboxHelperTools /Users/jean-huguesroy/DropboxHelperTools.old
2018-06-21 20:24:56,589 sudo[592]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/bin/mv /Library/DropboxHelperTools /Users/jean-huguesroy/DropboxHelperTools.old
2018-06-21 20:25:54,000 kernel[0]: hfs: could not initialize summary table for Dropbox Installer
2018-06-21 20:25:54,000 kernel[0]: hfs: mounted Dropbox Installer on device disk1s2
2018-06-21 20:25:54,529 mds[56]: (Volume.Normal:2464) volume:0x7f8fce09b000 ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Dropbox Installer
2018-06-21 20:26:49,000 kernel[0]: hfs: unmount initiated on Dropbox Installer on device disk1s2
2018-06-21 20:26:51,891 pkd[287]: INSTALLED:com.getdropbox.dropbox.garcon com.getdropbox.dropbox.garcon(2.0) <__NSConcreteUUID 0x7f9791d62240> B421A841-AC0F-4761-82DC-47B9DB43EC1E /Applications/Dropbox.app/Contents/PlugIns/garcon.appex
2018-06-21 20:26:51,937 pkd[287]: enabling pid=271 for plug-in com.getdropbox.dropbox.garcon(52.4.58) B421A841-AC0F-4761-82DC-47B9DB43EC1E /Applications/Dropbox.app/Contents/PlugIns/garcon.appex
2018-06-21 20:26:52,740 garcon[651]: Connecting to Dropbox on 'com.getdropbox.dropbox.garcon.cafe_501'
2018-06-21 20:26:52,740 garcon[651]: Could not connect to Dropbox on port com.getdropbox.dropbox.garcon.cafe_501. Trying again later.
2018-06-21 20:26:52,893 Dropbox[643]: [643:7191:20180621,202652.892466:WARNING task_memory.cc:96] mach_vm_read(0x0, 0x1000): (os/kern) invalid address (1)
2018-06-21 20:26:52,893 Dropbox[643]: [643:7191:20180621,202652.892635:WARNING thread_snapshot_mac.cc:453] !! dropbox: failed to read tsd
2018-06-21 20:26:54,856 ReportCrash[660]: Saved crash report for Dropbox[641] version 52.4.58 (52.4.58) to /Users/jean-huguesroy/Library/Logs/DiagnosticReports/Dropbox_2018-06-21-202654_JulesWinnfield.crash
2018-06-21 20:27:19,814 com.apple.xpc.launchd[1]: (com.getdropbox.dropbox.239160[668]) Service exited due to signal: Segmentation fault: 11
2018-06-21 20:27:19,885 ReportCrash[660]: Saved crash report for Dropbox[668] version 52.4.58 (52.4.58) to /Users/jean-huguesroy/Library/Logs/DiagnosticReports/Dropbox_2018-06-21-202719_JulesWinnfield.crash

[bwa]

I am having the same problem...this did not work. As soon as I go through it, and reload dropbox, it opens for a few seconds and then disappears...below is a photo of the output...nothing is working. 

[Jay]

Hi Bryan, is it possible that your Dropbox folder is located in a different location, since it can’t locate that directory to move it?