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rajeshdpujara's avatar
rajeshdpujara
Helpful | Level 5
2 months ago

I logged into Dropbox with Google and now my old account has disappeared.

Drop box prompted to log in again. I used to login with 4 digit pin. Suddenly, Dropbox asked to log in with email id and password. I got security code on my email id but Dropbox was not accepting it ...
Account Access
Account Access and Security
Create or delete account
rajeshdpujara's avatar
rajeshdpujara
Helpful | Level 5
Hi Nancy ,
Thanks a lot for your response.
I already tried logging out and log in again.
No new code is getting generated. Simply getting into new account. Nothing else…
I really surprised that how come one can create two accounts with one email id..
I couldn’t find any email id to raise this issue directly with Dropbox customer support team.
Best Regards
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi rajeshdpujara, were you part of a Dropbox team at one point, or was this a personal account?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

    From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    You should have access to contact them via a ticket, when you're not logged into your account, using the steps I provided. Are you not seeing the option to do so?

  • rajeshdpujara's avatar
    rajeshdpujara
    Helpful | Level 5
    2 months ago
    Well Jay , I am talking about my personal account..
    Pl help to revive my account if you can ..

    Thanks
  • rajeshdpujara's avatar
    rajeshdpujara
    Helpful | Level 5
    2 months ago
    Hello Jay ,
    Really appreciate your prompt response.
    Unfortunately, those options to contact or chat with drop box representatives is not part of my plan . So , it’s disabled.. I can’t approach them…
  • rajeshdpujara's avatar
    rajeshdpujara
    Helpful | Level 5
    2 months ago
    Hello Jay .. mine is Dropbox Basic .. They don’t provide email option for Dropbox basic .
    I don’t find screenshot attachment, otherwise I would have sent you screenshot..
    Thanks
  • rajeshdpujara's avatar
    rajeshdpujara
    Helpful | Level 5
    2 months ago
    Hello Jay,,
    Disabled account option is not there .
    I tried inactive account but there is no option available for me as my account is Dropbox basic.

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