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jeh76255's avatar
jeh76255
New member | Level 2
7 months ago

I can't delete my account - Dropbox says my username and password don't match

Dropbox is saying my user name and password don't match when I try to permanently delete my account, but I'm not given any useful information beyond that. In other words, how do I fix it?

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Thanks for posting on our forum, jeh76255. 

     

    If you try to reset your Dropbox password from this link, and then attempt to delete the account again, do you still get the same error? 

     

    Let me know.

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