cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in learning how media industry leaders use Dropbox Replay? Register for our webinar here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can't delete my account - Dropbox says my username and password don't match

I can't delete my account - Dropbox says my username and password don't match

jeh76255
New member | Level 2

Dropbox is saying my user name and password don't match when I try to permanently delete my account, but I'm not given any useful information beyond that. In other words, how do I fix it?

1 Reply 1

Nancy
Dropbox Staff

Thanks for posting on our forum, @jeh76255

 

If you try to reset your Dropbox password from this link, and then attempt to delete the account again, do you still get the same error? 

 

Let me know.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropbox Staff
What do Dropbox user levels mean?