I can't access my Business account, as nothing happens after inserting my password.

[Abdlla]

Guys, I really need help. Dropbox is the worst app ever. I’ve been trying for a month to reach someone in Dropbox technical support to help me with my business account. I can’t log in to my business account. When I try to log in, I enter my email address, then on the next page, I’m asked to type my password. After that, nothing happens. I receive an OTP in my email, but the page stays stuck on the password screen and doesn't go through. I had to create a personal account just to log in so I could write to you guys and ask for a solution. I’ve tried to find any email for technical support, but I couldn’t. How is it possible that there’s no one to talk to or reach? Come on!

[Здравко]

Hi @Abdlla,

Unfortunately, Yes, this is possible. 🤷 Since some time ago, only paid account may initiate common tickets and, since you cannot confirm your account (missing login - missing account confirmation), you don't have full access to support available for your account as it would be otherwise. Now, you're able to reach support for the account you have successfully logged in with - free account. In other words, you cannot for common questions like the one you want to place.

I personally also have had such an issues. Usually selecting some other browser or using incognito frame of the one you're using has potential to solve your issue. 😉 Try at least.

Good luck.

[Emmet]

Hi @Abdlla,

I'm sorry to hear about your experience. I recommend visiting this link, while incognito or logged out of this personal account: https://www.dropbox.com/get_help/login-issue, follow the instructions until you reach submit a request and use the email address associated with your business account (when prompted). This will create a ticket with our support agents, just include the details of your issue, and the team will get back to you as soon as possible. 

I hope that helps. If you are still running into trouble, please let me know and we will follow up as soon as possible. 

Emmet

[Здравко]

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@Emmet wrote:

..., follow the instructions ...

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@Emmet, Which one of the options there (following your link) matches to the issue described here? 🧐 - blocked Dropbox site on login try. 😂

[Rich]

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@Здравко wrote:

@Emmet, Which one of the options there (following your link) matches to the issue described here?

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Any of them, as they all have a button that says This did not solve my issue which leads to a page allowing the user to submit a help desk ticket.

Alternatively, they can use this link and select Other.

[Здравко]

Yes @Rich, I'm aware of this. Thanks though.

Your link shows another [Removed due to Community Guidelines]:

Does this solve any issue?! 🤣

[Emmet]

Hey @Abdlla,

If the links we've shared above don't work for you, please let us know and we'll take you to ticket on the account you created to access your email. 

For anyone posting on the Community, please remember to be respectful and kind when posting/replying. Please read the Community Guidelines if you are unsure. 

[Здравко]

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@Emmet wrote:

... Please read the Community Guidelines if you are unsure. 

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Yes, 🤔 for sure keeping in documentation things that are obsolete and invalid for years already (despite was valid long time ago) is something very smart! 😉 Are you glad now?