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Re: cant access passwords

I can't access Dropbox Passwords on my browser and I receive no notifications to Chrome

Phil71
New member | Level 2

When i try to login to a site, dropbox passwords is not working. when i go to log into passwords, i get the following message.

Check “Chrome Windows” for a notification

Let’s make sure it’s you and sync any passwords you already added.

We’ll finish setting up after we get your approval on Chrome Windows.

Didn’t get it? Resend notification 

Other options

I am not getting any notifications on chrome. Whats going on?

1 Accepted Solution

Accepted Solutions

Pg1341
New member | Level 2
It is resolved… thank you

View solution in original post

4 Replies 4

Nancy
Dropbox Staff

Hey @Phil71, and thanks for your post! 

 

Can you clarify which browser you’re trying to use Dropbox Passwords on? Is this the first time you’re using it there? 

 

Did you click on the “Resend notification” option multiple times and still nothing arrives to your Chrome browser?

 

Keep me in the loop.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Phil71
New member | Level 2

Hi Nancy,

 

Im using Google Chrome. Ive been using it for years and this is the first time this has happened. Clicking resend does nothing. I ended up having to use my security words to get in but then it said that i had reached my limit of computers on that account. had to delete all users in order to be able to access passwords.

Megan
Dropbox Staff

Hey @Phil71, thanks for the heads up! 

 

Do you still face this issue, or did you resolve it? 

 

I'm asking because it sounds like your troubleshooting steps worked. If not, I'll definitely be more than happy to continue troubleshooting. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Pg1341
New member | Level 2
It is resolved… thank you
Need more support?