Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Can i check what is the service level agreement that Dropbox is able to provide for enterprise customers? E.g. in the event website is down, or there is a critical issue with functionality.
Thanks for clarifying your request.
You can read all about the support availability and channels we have for all paid and non paid accounts here.
From what you are describing, I believe the Dropbox Enterprise plan is what you are looking for.
Our Sales team can elaborate fully on how we support Enterprise accounts.
Thank you again for your interest in Dropbox.
Fiona
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Thank you for joining the Community and for your interest @WeiTing!
I hope this is what you were looking for. I would be happy to answer any questions.
Thank you.
Fiona
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Hi,
I was referring to more like the service response rates when there is a critical issue with the software. For example, some software providers will commit to a 4 business hours to respond to issues and 8 business hours to resolve issues.
Does Dropbox have a service level that it is committed to provide to its clients?
Cheers,
Wei Ting
Thanks for clarifying your request.
You can read all about the support availability and channels we have for all paid and non paid accounts here.
From what you are describing, I believe the Dropbox Enterprise plan is what you are looking for.
Our Sales team can elaborate fully on how we support Enterprise accounts.
Thank you again for your interest in Dropbox.
Fiona
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Hi
At first, please let me say that I am satisified with the current service of Dropbox!
Beside that, my boss asked me if Dropbox has "Service Level Agreement" and I cannot find it.
The "Service Level Agreement" which my boss means is like;
In case Dropbox fails to provide service for successive 24 hours, Dropbox will pay back (or reduce future payment) the 1/30 of the monthly payment, etc.
It would be helpfull for me if some one can tell me where the "Service Level Agreement" is.
Of course, I believe such trouble never happens to dropbox and I am not expecting to reward such pay-back or reduction.
Hey @KIWATA Shin, thanks for reaching out to us here!
I've just moved your post to this thread so that I can point you towards the info provided by Fiona's previous posts on this.
When you have the chance, please check that info out.
Let me know if you have questions!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!